Question 1

What are your opening hours?

Accepted Answer

Monday: CLOSED
Tuesday: 9 AM - 5 PM
Wednesday: 9 AM - 5 PM
Thursday: 9 AM - 8 PM
Friday: 9 AM - 5 PM
Saturday: 9 AM - 5 PM
Sunday: CLOSED

Question 2

I need to call, what is your number?

Accepted Answer

You can continue speaking with us here, but if you really need to call, our number is: 0141 391 5264

Question 3

How long will I wait for my order before I can collect it?

Accepted Answer

We may not always have your product in stock, but we complete an order for it as soon as you purchase it online.

This is generally completed in less than two weeks, but depending on the product, it may take longer.

We will always keep you up-to-date on your orders.

Question 4

How do I place an order for a wig on your website?

Accepted Answer

To order a wig from Ashton Hair & Beauty's website, simply navigate to our Shop section where you can browse through our wide selection of wigs. Once you find the wig you want, select your preferred colour and add it to your cart. From there, you can proceed to checkout and follow the steps to complete your order.

If you need any assistance with your order or have any questions, our customer service team is available to help. You can reach us directly on chat from our website and we will be happy to assist you with any inquiries or concerns you may have. At Ashton Hair & Beauty, we are committed to providing our customers with the best possible shopping experience, so please don't hesitate to contact us with any questions.

Question 5

What types of wigs do you offer?

Accepted Answer

We offer synthetic and real human hair wigs in various styles and colors. Consider your style, skin tone, and face shape. Our team can help you choose the right wig. Contact us for a consultation.

Question 6

Can I customise the colour and style of my wig when ordering online?

Accepted Answer

At Ashton Hair & Beauty, we understand that everyone has unique preferences when it comes to their hair. That's why we offer customisation options for the majority of wigs available on our store.

If you're looking for a specific colour, we'll do our best to provide you with a range of options to choose from. Additionally, we may be able to style the wig for you to achieve your desired look.

To enquire about customisation options for a specific wig, please reach out to our team before completing your purchase. We'll be happy to assist you and help you create a wig that's perfect for you.

Question 7

What is the process for booking a wig styling appointment at your salon?

Accepted Answer

Booking a wig styling appointment at Ashton Hair & Beauty is quick and easy. All you need to do is visit our website and use the Book Online section to select the desired appointment for a date that suits you.

Once you have booked in, we'll complete a quick consultation to understand your requirements and preferences before starting the styling process. Our skilled stylists will work their magic to ensure that you leave our salon with a perfectly styled wig that looks amazing and feels comfortable. So, if you're looking for a professional wig styling service, book an appointment with us today.

Question 8

Do you provide consultations for wig fittings, and how can I schedule one?

Accepted Answer

Yes, we offer consultations for wig fittings at Ashton Hair & Beauty. We understand that finding the perfect wig can be a daunting task, and that's why we're here to help you every step of the way. Our team of experts is trained to provide you with personalized guidance and support to ensure that you find the wig that suits your style and needs.

To schedule a consultation, simply reach out to our team through our website chat. You can click on the "Contact Us" button at the bottom right of the screen to start the conversation. We'll be more than happy to arrange a time that works best for you to come into the salon and get started on your wig fitting journey.

At Ashton Hair & Beauty, we want to make sure that you leave our salon feeling confident and beautiful. So, whether you're looking for a wig for medical reasons or for fashion purposes, we're here to help you find the perfect match. Contact us today to schedule your wig fitting consultation

Question 9

Can I bring my own wig for styling, or do I need to purchase one from your salon?

Accepted Answer

Yes, you are welcome to bring your own wig for styling. At Ashton Hair & Beauty, we understand that everyone has a unique style and preference when it comes to hair. Our experienced stylists are skilled in working with both natural hair and wigs to create a look that suits your individuality.

However, if you are interested in purchasing a new wig, our salon carries a variety of high-quality options for you to choose from. Our team is always happy to recommend the best products and services to meet your needs.

Question 10

Are your wigs made from natural hair, synthetic materials, or a combination?

Accepted Answer

At Ashton Hair & Beauty, we offer wigs of all kinds, with ranges including Synthetic and Real Human Hair. If you're looking for something that is easy to care for and budget-friendly, our synthetic wigs might be a perfect option for you. On the other hand, if you're looking for a more natural look and feel, our real human hair wigs are the way to go.

We have a variety of styles, colours, and lengths available to suit your needs. Our experienced stylists are always happy to help you find the perfect wig that matches your style and preferences. Feel free to drop by our salon or give us a call to schedule a consultation.

Question 11

How do I care for and maintain my wig to ensure longevity?

Accepted Answer

First and foremost, always follow the manufacturer's care instructions for your specific wig. However, there are some general tips that can help prolong the life of any wig:

Store your wig properly: When you're not wearing your wig, keep it on a wig stand or mannequin head to help maintain its shape. Avoid leaving it in direct sunlight or in a humid environment. 
Brush or comb your wig regularly: This helps prevent tangles and keeps the fibres looking fresh. Use a wig brush or wide-tooth comb, and start at the ends of the hair and work your way up to the roots. 
Wash your wig as needed: Again, refer to the manufacturer's instructions, but generally you can wash a synthetic wig every 6-8 wears and a human hair wig every 4-6 wears. Use a wig shampoo and conditioner, and avoid rubbing or twisting the fibres. Gently pat it dry with a towel and let it air dry on a wig stand. 
Avoid heat styling: Unless your wig is specifically designed for heat styling, avoid using hot tools like curling irons or straighteners on it. This can damage the fibres and shorten the wig's lifespan.

If you have any specific questions or concerns about caring for your wig, don't hesitate to reach out to our team. We'll be happy to provide personalized advice based on your wig's material, construction, and condition. Just click the "Contact Us" button at the bottom right of the screen to start chatting with us.

Question 12

Is international shipping available for online wig orders?

Accepted Answer

We only offer in-store collection. Arrange your own courier service and contact us before ordering. We do not take responsibility for courier collection or delivery.

Question 13

Can I book multiple services in one appointment?

Accepted Answer

Yes, contact us using the 'Ask Ash ✨' button to arrange multiple services in one appointment.

Question 14

Can I purchase gift cards for your salon and online store?

Accepted Answer

Absolutely! You can conveniently purchase Gift Cards for our salon and online store by visiting this link: Gift Cards.

Question 15

How far in advance do I need to book an appointment for wig styling or colouring?

Accepted Answer

Booking in advance is recommended. You can conveniently find and schedule an appointment that suits you by using our Booking Tool.

Question 16

How can I cancel an order?

Accepted Answer

Call us at 0141 391 5264 to cancel or amend an order.

Question 17

I've booked a service, but I need to cancel it. How can I do this?

Accepted Answer

We're sorry to hear that you need to cancel your booking!

You can cancel your bookings through your Account.

Simply go to My Bookings and cancel or reschedule the booking as needed.

Question 18

Are virtual consultations available for those unable to visit the salon in person?

Accepted Answer

Absolutely! Virtual consultations are available, and you can schedule some appointments for a video call.

Question 19

What hair care products do you recommend for maintaining the health of my wig?

Accepted Answer

The recommended hair care products depend on the specific wig and its manufacturer's instructions. Feel free to reach out to us by clicking 'Ask Ash ✨' at the bottom right of the screen, and we'll be more than happy to assist you with personalized recommendations.

Frequently asked questions